IT Support Professional | Technical Problem Solver | Help Desk Support
Barrie, ON | 705-794-4997
IT professional with one year of experience as an IT Support Engineer L1 at a multinational corporation. Expertise in troubleshooting, IT infrastructure management, and delivering reliable technical support. Bachelor's degree in IT with additional training in Mobile Application Development.
Thrives in collaborative environments, working with cross-functional teams to improve IT operations and enhance efficiency. Focused on customer service and administrative support with a strong problem-solving mindset.
Multinational IT support
Achieved at Amazon
Customer service excellence
Python, Shell Scripting, YAML, SQL, JavaScript, HTML, CSS
Oracle 8.x/9.x, SQL Server with query optimization
TCP/IP, DNS, DHCP, VLANs, routers, switches, firewalls
Azure AD, SSO configuration, access management
Linux (RHEL, Ubuntu), MacOS, Windows environments
Word, Excel, PowerPoint, Outlook, OneNote, SharePoint
Technical documentation, system configurations, procedures
Core Competencies: Time Management, Multitasking, Collaboration, Service Oriented, Excellent Communication, ERP, Product Support, Knowledge Base, Troubleshooting, Client Satisfaction, Attention to Detail, Self-Starter
August 2024 – September 2025
Provided support across Windows, Linux, and Mac environments for hardware and software, ensuring excellent customer service and client satisfaction.
Installed, configured, and troubleshooted workstations, laptops, monitors, and business applications with precision and attention to detail.
Supported incident resolution via phone, chat, and ticketing systems, demonstrating strong time management and prioritization skills.
Assisted with network/office setup including cabling, equipment deployment, and system maintenance for operational efficiency.
Monitored daily IT operations and contributed to improving support processes, showcasing multitasking and collaboration abilities.
June 2023 – July 2024
Led complex troubleshooting and root cause analysis for enterprise applications using strong analytical skills.
Developed and maintained documentation for system configurations and procedures, supporting the knowledge base.
Implemented and managed integrations between multiple enterprise platforms, enhancing operational efficiency.
Configured and maintained user access through Active Directory, ensuring security and compliance.
Created and optimized SQL queries for database management and reporting, supporting application needs.
Worked with teams to implement technical solutions, fostering service-oriented approach and strong client relationships.
Maintained exceptional reliability
Excellent service delivery
January 2023 – April 2023
Resolved hardware, software, and network incidents within SLA timelines using ServiceNow, JIRA, and eSMT following ITIL processes.
Provided Tier II support for PCs, peripherals, O365 applications, imaging, software installs, updates, and configurations.
Managed Active Directory accounts including creation, modification, and access permissions aligned with security protocols.
Managed Microsoft Office 365 deployments, upgrades, and configurations, addressing functionality issues and compatibility conflicts.
Worked with technical teams and SMEs to resolve complex issues and ensure service continuity with strong communication skills.
Georgian College
Barrie, ON
May 2021 – May 2023
"Ready to contribute technical expertise and problem-solving skills to a dynamic IT team while continuing professional growth in customer service and administrative support."
NEEL PATEL